Service Writer

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Requirements

Experience is required.

Training is provided.



Job Description

Category: Service

Industry: Agriculture, Construction/Industrial, ATV

Status: Full Time

Start Date: 08/07/2020

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

  • Fields internal and external customer inquiries to the

    Service Department

  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

  • Maintains Service Department filing and records

  • Updates customer profiles using equipment, hours, or other information from the customer work orders

  • Maintains accessories and supplies and prepares replacement orders

  • May prepare Service Technician efficiency reports

  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

    Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices

  • Ability to use standard desktop load applications such as Microsoft Office and internet functions

  • Knowledge of office procedures

  • General understanding of mechanical/technical terms is preferred

  • High School Diploma or equivalent experience