Service Writer/Work Order Processor - Maryville, TN

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Assists the service manager in maintaining accurate and on-time reports and records for the service Department's operation within the dealership.

Duties

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager/Shop Foreman and handles until they are closed and invoiced

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

May process warranty and/or product improvement claims including the calculation of charges, submission and follow-up

And other duties as assigned

Requirements

Basic knowledge of accounting practices

Knowledge of mechanical and technical terms preferred

Customer service experience preferred

Proficient with Microsoft Office and the internet

Knowledge of office procedures

High School Diploma or equivalent experience

Contact

Kim Walden

Location

1746 W. Lamar Alexander ParkwayMaryville, TN