Technical Writer Specialist

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Position Type :

Full time
Type Of Hire :

Experienced (relevant combo of work and education)
Education Desired :

Associate's Degree
Travel Percentage :

Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You are joining the Retail Digital Payments team. The team is responsible for Bill Pay, P2P, Transfers, RTP, Fraud and B2C. We service over 3k clients and 7 re-seller partners. We are the leader in innovation and driving new ideas to move money faster.

What you will be doing

Responsible for performing usability testing with clients on documentation and utilizing feedback to improve documentation and standards. Selects the appropriate media and distribution methods, develops communications that persuade and influence target audience. Perform writing tasks for technical documents, such as user manuals, installation manuals, help documents, and tutorials. Requires effective planning, scheduling, researching, and writing skills
u2022 Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.
u2022 Composes or updates material that is mostly standardized for reports, manuals, briefs, proposals, technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance software and hardware.
u2022 Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.
u2022 Interviews programmers, engineers, developers, and other technical personnel; Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research technical information for use in more complex documentation.
u2022 Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology, may maintain records and files of work and revisions, may select photographs, drawings, sketches, diagrams, and charts to illustrate material, assist in laying out material for publication, and arrange for typing, duplication and distribution of material..
u2022 Creates, compiles, and delivers more complex system/software developmental documentation packages from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes.
u2022 Assists in creating project plan, etc. for completing documentation.

What you bring:

Bachelor's degree or equivalent combination of education and experience that is required for the specific job level.
u2022 Thorough knowledge of information mapping concepts
u2022 Skill in investigation and analysis
u2022 Skill in preparation of written material
u2022 Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Gira & SharePoint.
u2022 Skill in business communication and training
u2022 Skill in evaluation of documentation
u2022 Skill in production and quality control
u2022 Skill in publishing system operation
u2022 Skill in understanding and focusing on the clients' needs, establishing credibility and building relationships with clients
u2022 Skill in editing writing for punctuation, syntax, and grammar
u2022 Ability to communicate effectively verbally and in writing
u2022 Ability to establish and maintain effective working relationships with employees, clients and public

What we offer you

u2022 Attractive benefits including private medical cover, dental cover, and travel insurance
u2022 A modern, international work environment and a dedicated and motivated team
u2022 A broad range of professional education and personal development possibilities - FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.